Terms & Conditions

1 Loyalty Clearance

PSITBD never sells modified or duplicate products. We supply only original and authentic products, so there is no possibility of dissatisfaction for the relevant product creators or developers. Our goal is to maintain mutual trust between customers and creators.

PSITBD purchases products through various offers from time to time, but in every case, the rightful dues of the relevant product creators or developers are paid properly. We value original products and show respect to their creators.

2 Applicable Terms for All Goods

• Any customer on our website can easily order their preferred item and choose a payment option that suits them. We ensure a safe, fast, and versatile payment system for our customers.
• If any quality issue arises with a sold product, a PSITBD representative will verify the matter and take appropriate action for the customer. We take every customer complaint seriously.
• Once an order is confirmed, requests for product exchange or return are not accepted. Customers are requested to carefully review the product details, terms, and necessary information before placing an order.
• Once the warranty, guarantee, or specified term of a sold product expires, the customer must pay the designated service charge or renewal charge to receive the relevant service.
• For sold products, if the customer reports a quality issue or functional defect within 24 hours, PSITBD will verify the item and provide a replacement. The verification and replacement process will be carried out based on PSITBD's designated policy.
• Once an order is completed, if any damage to the product occurs due to the customer, PSITBD will not be held responsible under any circumstances. Customers are required to exercise care and awareness when using the product, and no replacement, refund, or service benefit applies to customer-caused damage.
• Before purchasing any product, customers are requested to thoroughly learn about the product's features, usage instructions, and relevant information from PSITBD's customer support representative. No complaints regarding the product will be accepted once the order is confirmed.
• Delivery timelines may vary depending on the type of product, stock status, and delivery method. The relevant delivery time will be mentioned on the website at the time of ordering, and customers are requested to verify it before confirming their order.

3 Applicable Terms for Digital Licenses

For items delivered online, customers must make advance payment via bKash, Nagad, Rocket, or bank transfer. Order processing and delivery will only be completed after successful payment.

4 Applicable Terms for Subscriptions

For all online subscription products, customers must carefully review the delivery time mentioned in the product description before placing an order. Delivery times may vary for each subscription product, and no complaints regarding this will be accepted afterward.

5 Applicable Terms for Website Development

• Before accepting any website development order, an advance payment of 60% of the total contract value is mandatory. The remaining 40% must be paid after project completion, before final handover.
• For any website service support, PSITBD's designated service charge will apply. This charge is determined based on the type of work, time required, and technical complexity.

6 Applicable Terms for Gadget Accessories

• For items delivered directly via courier (such as physical products, gadgets, and accessories), no advance payment is collected from the customer. Cash on Delivery (COD) is available for these products, and payment can be completed upon receiving the product through the courier service.
• For products imported and supplied from outside the country, an advance payment of 60% of the total price is mandatory. No order processing will begin without this advance payment. The remaining 40% must be paid within the specified time after the product arrives in the country.
• If any physical damage occurs to a sold product, the warranty or guarantee on that product will no longer apply.
• For any service support, a designated service charge will apply. This charge is determined based on the type of work, time, and the amount of technical assistance required, and the customer will be informed before the service begins.

7 Applicable Terms for Company Deals

Products are sold on credit only under a specific agreement within the scope of a Company Deal. Products are not sold on daily, weekly, or monthly credit to regular customers. Full payment is mandatory for regular customers when purchasing products.

The price of products sold under a Company Deal must be paid within the agreed time. If payment is delayed, an additional charge of 3% to 5% will be added to the product price. This charge is determined based on the duration of the delay and the terms of the agreement.

8 Warranty and Guarantee Assurance

Upon purchase of any product, a bill/invoice is automatically sent to the customer's email. If warranty, guarantee, or free service support is needed later, the bill/invoice provided by PSITBD must be shown. No service or claim will be accepted without the bill.

9 Ensuring Ownership and Activities

PSITBD is a sole proprietorship business. No second party or organization has the right to interfere in the ownership or activities of this business. If any individual or organization conducts activities by imitating the name PSITBD, it will be considered entirely as illegal activity. If any customer is defrauded as a result, PSITBD will not accept any responsibility for it whatsoever.

10 Policy Updates

All rules, terms, and policies of PSITBD may be updated over time. It is the customer's responsibility to review the Terms and Conditions published on our website before placing an order. We give the highest priority to transparency, ethics, and customer satisfaction.